Best Practices for Anonymous Online Investigations

Trust and safety teams (sometimes called "fraud prevention teams") seek to identify potentially harmful situations that may impact the safety and integrity of their online communities and marketplaces. The teams must prevent or respond to them in a timely manner; monitor user activity for actions that don’t meet acceptable use requirements; and set up policies and safeguards for an environment of trust between all parties involved.

During this webinar, you will learn:

  • What information your browser reveals and how it can compromise your investigations
  • How DIY alternatives such as “dirty networks” and VPNs put your investigation — and your organization — at risk of retaliation
  • Five tips to blend in with typical website visitors to prevent tipping off suspects

Additionally, we’ll take a close look at three common investigations for trust and safety teams and quickly walk-through some best practices:

  • Harmful content posts that go against acceptable use policies and possibly require law enforcement engagement, such as hate groups, terrorism, fake news, trafficking and harassment
  • The offering (or scam) of counterfeit, stolen and/or unauthorized goods within the marketplace by dubious sellers
  • User community-targeted malicious content such as phishing links and malware exposure

This is an introductory webinar and the first in a series for trust and safety teams.

Complete the short form to access the on-demand webinar.